Question 1

What GSM should I choose for a custom paper bag?

Accepted Answer

170 GSM handles light retail and giveaways, 190–210 GSM is the boutique standard, and 230–250 GSM coated art paper is what luxury retail and heavier goods need. Kraft carriers for food and grocery usually sit between 120 and 150 GSM with a reinforced base.

Question 2

When should I use a rigid box instead of a folding carton?

Accepted Answer

Use a rigid box when the unboxing is part of the product: jewellery, watches, perfume, corporate gifting and premium electronics. Rigid greyboard of 1.5–2.5mm holds its shape permanently and carries weight in hand. Folding cartons are the right answer for retail shelf, food and anything shipped flat in volume.

Question 3

How do I work out the right bag size?

Accepted Answer

Measure the largest item that must fit flat, add 10–15mm to width and depth for handling clearance, and add 40–60mm of height above the item so the bag closes with a top margin. Send us the item dimensions and we will return a dieline before tooling is cut.

Question 4

Do I need a base insert?

Accepted Answer

Any bag carrying more than about 2kg, or any bag with a printed floor, should have a reinforced cardboard base insert. It stops the bottom bowing and is the single cheapest way to make a bag feel manufactured rather than assembled.

Question 5

Offset or digital printing for my run?

Accepted Answer

Digital is economical from 250–2,000 units with no plate cost and fast turnaround. Offset takes over from about 2,000 units, gives better solid-colour density and Pantone accuracy, and its setup cost amortises quickly at volume.

Question 6

Can you match my exact brand colour?

Accepted Answer

Yes, with Pantone spot inks on offset. Digital printing simulates Pantone in CMYK, which is close but not identical on strong corporate blues, oranges and greens. Send the Pantone reference and we will tell you which process will hold it.

Question 7

Which finishes actually look expensive?

Accepted Answer

Scuff-resistant matte lamination as the base, a hot-foil or blind-deboss logo rather than a large printed one, and spot UV used sparingly. High-gloss lamination on dark artwork shows fingerprints under retail lighting and generally cheapens the result.

Question 8

What artwork format do you need?

Accepted Answer

Print-ready vector PDF or AI with fonts outlined, images at 300 DPI, 3mm bleed and colours set in CMYK or named Pantones, laid out on the dieline we supply. If you only have a logo, our studio can produce the artwork for approval.

Question 9

What is the minimum order for custom packaging?

Accepted Answer

250–500 units on digitally printed bags and boxes, 500 units for rigid boxes with custom inserts, and 2,000 units where offset printing is the economical route. Tooling for a new die is made once and archived for reorders.

Question 10

How long does production take?

Accepted Answer

First orders run 10–14 working days for bags and 15–20 for hand-assembled rigid boxes, counted from artwork approval. Reorders on archived dies and ink recipes run 7–12 working days. Digital rush runs can deliver in 4–6 working days.

Question 11

What drives the unit price?

Accepted Answer

Quantity first, then board weight, print process, number of finishing passes and handle type. Doubling the quantity typically reduces the unit price more than removing a finish, so it is usually better to raise volume than to strip the specification.

Question 12

Can I see a sample before full production?

Accepted Answer

Yes. We produce a blank mock-up to confirm structure and, on request, a printed digital proof to confirm colour and artwork placement before the press run starts.

Question 13

Are laminated paper bags recyclable in the UAE?

Accepted Answer

Standard plastic film lamination complicates recycling because the film must separate from the fibre. Water-based coatings, matt varnish or compostable film keep the bag closer to a single-material stream. If recyclability is a stated brand promise, specify one of those alternatives from the start.

Question 14

Can you supply FSC-certified stock?

Accepted Answer

Yes, FSC-certified art paper and kraft are available on request. Certified stock carries a small premium and the chain-of-custody claim only holds if the certification is documented on the order, so confirm it at quotation stage.

Question 15

What is the most sustainable bag we can order?

Accepted Answer

Uncoated recycled kraft, single-colour water-based ink, twisted paper handles and no lamination. It recycles as ordinary paper, costs less than a laminated bag, and suits food, grocery and eco-positioned retail.

Question 16

Which environmental claims can we print on the bag?

Accepted Answer

Print only what the specification supports: 'recyclable' for uncoated or water-based coated paper, 'made with recycled fibre' when the stock is recycled, and FSC marks only on certified runs. Avoid unqualified 'eco-friendly' or 'biodegradable' wording, which is difficult to substantiate.

Question 17

Do you deliver across all seven Emirates?

Accepted Answer

Yes. We deliver from our Al Qusais facility to Dubai, Sharjah, Ajman, Abu Dhabi, Al Ain, Ras Al Khaimah, Fujairah and Umm Al Quwain, and export to the wider GCC by road and air freight.

Question 18

Can you hold stock and deliver in batches?

Accepted Answer

Yes. We produce the full run for the best unit price, hold it at the factory and release scheduled call-offs against your stock levels, so you get volume pricing without volume storage.

Question 19

How should packaging be stored on site?

Accepted Answer

Flat, off the floor, away from direct sun and out of humid storerooms. Laminated bags stacked face-to-face rather than face-to-back avoid burnishing along fold lines.

Packaging questions, answered by the factory.

Specifying packaging

Printing & finishing

Orders, pricing & lead times

Sustainable packaging

Delivery & storage

Let's build packaging your customers photograph.