Question 1

What is your minimum order quantity?

Accepted Answer

MOQs start at 300 units for kraft bags and jewelry boxes, 500 for standard paper bags and rigid boxes, and 1,000 for luxury bags with multiple finishings. Digital print short-runs can go lower.

Question 2

How do I place an order?

Accepted Answer

Send us your artwork, quantity and target delivery date via the quote form, WhatsApp or email. We reply with a written quotation within 24 hours.

Question 3

Do you accept small orders from boutiques and startups?

Accepted Answer

Yes. Our digital printing capability lets us start at 250–300 units for select products, ideal for new boutiques and pilot runs.

Question 4

What payment terms do you accept?

Accepted Answer

50% advance on order confirmation, 50% before dispatch. Established corporate accounts can be set up on 30-day credit terms after two successful orders.

Question 5

Do you provide VAT-compliant invoices?

Accepted Answer

Yes — as a UAE-registered manufacturer we issue fully VAT-compliant tax invoices with 5% VAT.

Question 6

Can I get a quote without submitting artwork?

Accepted Answer

Yes — send us specifications (size, gsm, finishing, quantity) and we'll quote from those. Artwork is only needed to move into production.

Question 7

Can I combine multiple products in one order?

Accepted Answer

Yes — combined orders across bags, boxes and inserts are common and attract preferred pricing.

Question 8

Do you accept international orders?

Accepted Answer

Yes — we ship across the GCC and to select international destinations. Freight is added to the invoice at cost.

Question 9

Is there a rush charge for urgent orders?

Accepted Answer

Rush production (5–7 days vs 10–14) carries a 15–25% surcharge to reserve press time and expedite finishing.

Question 10

Can I amend the order after confirmation?

Accepted Answer

Yes if it's before print — quantity increases are welcome; artwork changes may reset the lead time.

Question 11

How is a paper bag priced?

Accepted Answer

Bag price depends on size, paper gsm, print colors, handles, finishing (foil, lamination) and total quantity. A rough guide: mid-size printed paper bag with rope handles at 1,000 units is roughly AED 4–7 per bag; luxury bag with foil and ribbon handles is AED 12–25.

Question 12

How is a rigid gift box priced?

Accepted Answer

Rigid box price depends on greyboard thickness, wrap paper, print, foil, magnets and inserts. A standard 20×15×5 cm printed rigid box at 500 units runs roughly AED 15–30 per box.

Question 13

Do you offer bulk pricing?

Accepted Answer

Yes — pricing scales with quantity, with meaningful breaks at 1,000 / 5,000 / 10,000 / 50,000 units.

Question 14

Is design and pre-press included?

Accepted Answer

Basic pre-press (proofing, plate prep) is included. Full design services are a small separate fee.

Question 15

Do you charge for samples?

Accepted Answer

Digital mockups are free. Physical pre-production samples of your bag or box are AED 300–800 per sample and credited against a subsequent bulk order.

Question 16

Are prices in AED or USD?

Accepted Answer

AED by default for UAE clients; USD or other currency available for international.

Question 17

Is delivery included?

Accepted Answer

UAE delivery is included on orders above AED 5,000 within Dubai and priced separately elsewhere. GCC / international freight is quoted separately.

Question 18

Do you match competitor quotes?

Accepted Answer

We aim to be transparent on cost. Send a competing quote for the same specification and we'll match or beat it where the specification is equivalent.

Question 19

What are your terms for large annual programs?

Accepted Answer

Annual programs 50,000+ units attract preferred pricing, reserved press time and 30-day credit terms.

Question 20

Is there a setup / plate fee?

Accepted Answer

Plate fees are typically absorbed into the unit cost for first runs above 1,000 units. Below that, a small plate charge applies but is one-time.

Question 21

What is the standard production lead time?

Accepted Answer

10–14 working days for standard paper bags, 15–20 for rigid boxes, 18–22 for magnetic and luxury suites. Rush is possible with surcharge.

Question 22

How do I speed up a rush order?

Accepted Answer

Approve artwork same-day, choose from stocked papers, and prioritize digital printing over offset. We reserve rush production slots weekly.

Question 23

What happens once I approve the artwork?

Accepted Answer

Pre-press → proofing (1–2 days) → print (2–4 days) → finishing/foil (2–4 days) → assembly/QC (2–4 days) → dispatch.

Question 24

Do you provide a print proof?

Accepted Answer

Yes — a digital PDF proof, an inline soft proof, and on rush projects a physical inkjet-proof on the actual stock.

Question 25

Who does the die cutting?

Accepted Answer

In-house — we cut, crease and score on our own die-cutting presses for full quality control.

Question 26

Can I visit production during my order?

Accepted Answer

Yes, by appointment. Corporate and luxury clients regularly attend press-checks.

Question 27

How is quality controlled?

Accepted Answer

In-line color and print QC, off-line finishing inspection, then a final carton-level QC sample check before packing.

Question 28

What if I find defects on delivery?

Accepted Answer

Report within 7 days with photos and we'll replace at no cost for genuine production defects.

Question 29

Are production and finishing in the same facility?

Accepted Answer

Yes — printing, finishing, foiling, die-cutting and assembly all under one Dubai roof.

Question 30

Do you outsource any part of production?

Accepted Answer

No — we're a true manufacturer, not a broker. Every process runs on our equipment with our team.

Question 31

What paper grades do you stock?

Accepted Answer

White art paper (150–300 gsm), natural and white kraft (120–200 gsm), coated matte/gloss (170–350 gsm), and specialty stocks including Fedrigoni, Curious Metallics and Colorplan.

Question 32

Are your papers FSC-certified?

Accepted Answer

Yes — FSC-certified virgin and recycled kraft and coated stocks are available. We can print the FSC logo with proper chain-of-custody documentation.

Question 33

Do you use recycled paper?

Accepted Answer

Yes — post-consumer recycled kraft is a standard option for eco-forward brands.

Question 34

Are your inks eco-friendly?

Accepted Answer

Water-based, soy-based and vegetable-oil-based inks are available on request. Our default is low-VOC printing inks.

Question 35

What lamination options do you offer?

Accepted Answer

Matte, gloss and soft-touch BOPP lamination; water-based varnish for plastic-free finish.

Question 36

Are your bags home-compostable?

Accepted Answer

Uncoated kraft bags with water-based inks and paper handles are home-compostable in 6–12 months. Bags with lamination or foil should be recycled or commercially composted.

Question 37

How do I make the greenest possible packaging?

Accepted Answer

Choose 120–150 gsm FSC recycled kraft, 1-color water-based print, twisted paper handles, no lamination, no foil. Fully recyclable and mostly compostable.

Question 38

Are your papers food-safe?

Accepted Answer

Yes — food-contact certified stocks and inks are used for all F&B packaging.

Question 39

Do you offer plastic-free packaging?

Accepted Answer

Yes — plastic-free is a growing category. Paper handles, water-based varnish, PLA windows and paper inserts replace all plastic components.

Question 40

What is the carbon footprint of your bags?

Accepted Answer

We can produce a carbon impact estimate per bag on request, factoring paper, print, finishing and freight.

Question 41

What printing methods do you offer?

Accepted Answer

Offset, digital and screen printing in-house; hot foil, blind emboss/deboss, spot UV, lamination, edge gilding for finishing.

Question 42

Can you match Pantone colors?

Accepted Answer

Yes — Pantone spot inks on offset for exact brand color reproduction, with printed color proofs.

Question 43

What's the difference between offset and digital?

Accepted Answer

Offset: high-volume, low per-unit cost, exact Pantone matching, best for 1,000+ units. Digital: no plates, variable data, ideal for 300–1,000 units and short runs.

Question 44

Can you print metallic gold ink?

Accepted Answer

Yes — metallic and Pantone metallic inks are available on offset. For a stronger effect, choose hot foil stamping instead.

Question 45

Foil stamping vs metallic ink — which should I choose?

Accepted Answer

Foil is a mirror-finish, tactile hit that's clearly premium. Metallic ink is flatter but cheaper and easier to combine with full-color imagery. Foil for luxury; metallic ink for everyday premium.

Question 46

What foil colors are available?

Accepted Answer

Gold, silver, rose gold, copper, matte gold, holographic, plus custom Kurz foils in specific brand tones.

Question 47

Can you emboss and foil in the same area?

Accepted Answer

Yes — combined emboss + foil (registered foil emboss) is a premium finishing move we produce regularly.

Question 48

What is spot UV?

Accepted Answer

A gloss varnish applied only to select areas (logo, pattern) over a matte-laminated background — creates a tactile shine contrast.

Question 49

Can you print on colored / kraft paper?

Accepted Answer

Yes — offset and screen print work well on kraft; for vivid full color on dark kraft we can white-underprint first.

Question 50

Do you offer edge gilding?

Accepted Answer

Yes — gold, silver or color edge gilding on 300 gsm+ stocks (mostly rigid boxes and premium cards).

Question 51

Do you offer design services?

Accepted Answer

Yes — our in-house design team creates bag and box artwork, dielines and mockups. Small design fee applies for full custom work.

Question 52

What file format should I send?

Accepted Answer

Print-ready PDF, AI or PSD at 300 dpi, CMYK color mode, 3 mm bleed, outlined fonts. Send Pantone codes separately.

Question 53

Can you create the dieline for me?

Accepted Answer

Yes — we provide dielines for every product free of charge; you or your designer places artwork on them.

Question 54

Do you provide 3D mockups?

Accepted Answer

Yes — 3D mockups showing your artwork on the finished bag or box are provided for approval.

Question 55

Can I get a physical sample of the final bag?

Accepted Answer

Yes — pre-production physical samples in 5–7 days for approval before bulk run.

Question 56

Do you handle Arabic typography?

Accepted Answer

Yes — our design team includes Arabic typographers for correct RTL layout and cultural accuracy.

Question 57

Can you design bilingual packaging?

Accepted Answer

Yes — bilingual English + Arabic (or other languages) is standard, with layout balanced for both scripts.

Question 58

What if my artwork isn't print-ready?

Accepted Answer

Our pre-press team flags issues and either fixes them at cost or works with your designer to resolve.

Question 59

Can I see how the foil / emboss will look before print?

Accepted Answer

3D mockups approximate; a physical pre-production sample shows exact effect.

Question 60

Do you archive my design for future reorders?

Accepted Answer

Yes — artwork, dies, foils and Pantone recipes are archived so reorders reproduce exactly.

Question 61

Do you deliver across the UAE?

Accepted Answer

Yes — we deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Al Ain, Ras Al Khaimah, Fujairah and Umm Al Quwain.

Question 62

How fast is Dubai delivery?

Accepted Answer

Same-day or next-day for stocked items; 1–2 days after production completion for new orders.

Question 63

How is packaging shipped to protect the finish?

Accepted Answer

Double-wall export cartons with tissue interleaving on luxury items; corner protectors on rigid boxes.

Question 64

Do you ship to the GCC?

Accepted Answer

Yes — Saudi Arabia, Oman, Bahrain, Qatar, Kuwait. Freight is added to the invoice at cost.

One hundred questions, honestly answered.

Ordering & MOQ

Pricing

Production & Lead Times

Materials & Sustainability

Printing & Finishing

Design & Artwork

Delivery & Logistics

Custom Manufacturing

Samples & Approval

GCC & International

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